What are the alert status

There are three different status to help manage the alerts on the Connected Car portal:

New

This is the default status which is raised as soon as an alert is created. You can see the alert status on the Alerts overview page. You can also filter for all new alerts as well as for a specific alert type.

Read

As soon as an alert is opened the status changes to 'read'. 

Closed

An alert can be closed by clicking into the alert and then clicking the 'close alert' button. This will change the status to 'closed'.

Reopen an alert

Once an alert has been closed you can reopen it. To reopen an alert click into the alert and then click on the 'reopen alert' button. This will put the status of the alert back to 'New'.