Alert information page
To see the alert information go to Operations --> Alerts --> click on the Alert type you are interested in viewing. This will take you to the alert information page.
Alert header
In the alert header you can see the following information:
- Alert class
- Alert status
- Greenway status of the vehicle at the time the alert was triggered
- Occurred on (the timestamp the alert was triggered on the Connected Car Platform)
- Last update (the timestamp of the last interaction on the alert e.g. changing of the status/last comment)
- Vehicle details (including a link to the vehicle page)
Alert details
In the alert details section you can see the following information:
- Anomaly type
- Severity
- Description of the alert
- Station ID (if applicable)
- Station name (if applicable)
- Movement details (if applicable)
- Configurable ID
The colour of the alert banner indicates the alert severity:
- Red: Critical
- Orange: Moderate
- Green: low
On geofence alerts you will also see an image of the map including the geofence and vehicle at the time the alert was triggered.
Adding a comment
You can leave a comment on the Alert by entering a comment and clicking on 'Submit'. The comment is automatically timestamped and includes the agent name. The original agent can edit and delete their own comments. The last comment will also be displayed in the alerts overview page (operations --> alerts).